規則在這裡執行

“The blender arrived yesterday but it is much louder than the video showed. Not sure it is for me. What are my options?”

jev.intent

refund (0.97)

jev.chargeback

0.04

order.amount

129.00

order.days_since_delivery

1

customer.refunds_90d

0

1. escalationChargeback or legal threat
2. intentIs it a refund request
3. priorityPriority$priority = "normal"
4. routeRoute by confidence and order$decision = "AUTO_REFUND"
5. dispatchDispatch
6. auto_refundAuto refund

{"amount":129,"jev_confidence":0.97,"priority":"normal"}